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Terms and Conditions

Welcome to ePost Caribbean Limited website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern ePost Caribbean Limited's relationship with you in relation to this website. If you disagree with any part of these terms and conditions, you may not use the website. The term 'ePost' or 'us' or 'we' refers to ePost Caribbean Limited, the owner of the website. The term 'you' refers to the user or viewer of our website.

The following terms and conditions apply to all services, including website design services, hosting services, sale of merchandise, provided by eost to you. Your access to and use of these services is conditioned on your acceptance of and compliance with the terms and conditions of use. These terms apply to all visitors, users and others who access or use the website and adjacent services. Please read these terms and conditions carefully before using the website and other services operated by us. We retain the right to adjust our terms and conditions at will:

The use of this website is subject to the following terms of use:


The content of the pages of this website is for your general information and use only. It is subject to change without notice.


This website uses cookies to monitor browsing preferences. If you do allow cookies to be used, the following personal information may be stored by us, and used by us and by third parties: name, email address, telephone and other contact information.


Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.


Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.


This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.


All trademarks and copyrights reproduced on this website which are not the property of, or licensed to, the owner are acknowledged on the website.


Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.


From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).


We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.


The prices payable for goods that you order are as set out in our website.


You may be required to pay extra for delivery and it might not be possible for us to deliver to some locations. Our delivery charges are set out in our website.


You may cancel your contract with us for the goods you order at any time up to the end of the fifth working day from the date your order is made or before delivery of the good, whichever is earlier. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.


To cancel your contract you must notify us via the website by clicking the ‘cancel button’ in your personal shopping cart by or before the end of the fifth day from the date the order was made or before delivery of the good, whichever is earlier. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you. Upon receipt of the goods you must send the goods back to us at our contact address via registered mail or courier, such cost to be refunded to you along with the cost of the good upon processing of the refund for the payment of the good. Where the good is not returned, you shall receive no refund and the request for cancellation withdrawn. Please see 15 below.


Save for situations where the cancellation occurs prior to delivery but the goods are processed for delivery as stated in 13 above, if the goods are delivered, then the contract will not be able to be cancelled. Goods may be returned and funds refunded in the following situations: [where the good is damaged or defected at the time of the delivery; where the good received is a completely different item from what is delivered; where the delivery is of an incorrect quantity]. Where goods are being returned, you must notify us of this request via the website by clicking the ‘return button’ in your personal shopping cart. Returns are allowed within [five days] from the date of delivery. Returns must be sent via registered mail or courier, such cost to be refunded to you along with the cost of the good upon processing of the refund for the payment of the good. Please see 15 below.


Once you have notified us that you are cancelling your contract in accordance with 13 above, or requesting a refund in accordance with 14 above any sum debited to us from your credit/debit card for the purchase price of the goods, save and except shipping and handling will be credited to your account as soon as possible and in any event within 14 business days of your order PROVIDED THAT the goods in question, if delivered, are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be credited to you or to consider the cancellation or refund request withdrawn.


We reserve the right to cancel the contract between us if:

(a) we have insufficient stock to deliver the goods you have ordered;\

(b) we do not deliver to your area; or

(c) one or more of the goods you ordered was listed at an incorrect price due to an error on our part or an error in the pricing information received by us from our suppliers.


If we cancel your contract we will notify you by email and will credit to your account any sum deducted by us from your credit/debit card as soon as possible but in any event within 14 business days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.


We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order.


Delivery will be made as soon as possible after your order is accepted/confirmed and in any event within 30 days of your order.


You will become the owner of the goods you have ordered when they have been delivered to you, subject to the terms above as it relates to cancellations. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss, damage or destruction.


If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us via email at [email protected] of the problem within 10 business days of the delivery of the goods in question.


If you do not receive the goods ordered within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in via email at [email protected] the problem within 40 days of the date on which you ordered the goods.


If you notify a problem to us under clauses 21 or 22 above, our only obligation will be, at your option:

(a) to make good any shortage or non-delivery;

(b) to replace or repair any goods that are damaged or defective; or

(c) to refund to you the amount paid by you for the goods in question in whatever way we choose.


Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question under clause 23(c) above.


You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.


Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.


Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing and sent via email to [email protected] and all notices from us to you will be displayed on our website from to time.


We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.


If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.


By continuing to use our website, you acknowledge and agree to be bound by the terms of our privacy policy.


Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available under any other applicable law.


The contract between us shall be governed by and interpreted in accordance with the laws of Jamaica and the Jamaican courts shall have jurisdiction to resolve any disputes between us.


These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.


We reserve the right to change these terms and conditions at any time without prior notice. In the event that any changes are made, the revised terms and conditions shall be posted on the website immediately. Please check the latest information posted to inform you of any changes.


Unless otherwise specified, all materials appearing on this website; including text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of the owner, Copyright ©, All rights reserved. You may use the content of this site only for the purpose of shopping in this store or placing an order and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.

Your use of this website is an indication of your acceptance of the abovementioned terms and conditions.

©2022 ePost Caribbean. All Rights Reserved.